Kuroko support

Answers to the common questions, and a real person if you need one.

Email us and we'll get back to you. Tell us your Mac model, your macOS version and what happened, and we can help faster.

[email protected]

Before you buy

Which Macs does it run on?

Any Mac with Apple silicon (M1 or later) on macOS 26 or later. If your company hasn't moved to macOS 26 yet, check with your IT team first.

Is there a subscription?

No. You buy Kuroko once on the Mac App Store, and every update after that is free.

Permissions

Kuroko asks for a permission only when you first use the feature that needs it, and explains why before macOS shows its prompt. Saying no is fine: that feature stays off until you allow it.

Camera, for iPhone mirroring. macOS treats a plugged-in iPhone as a camera. Kuroko uses it only to show your iPhone's screen; your Mac's own camera is never turned on.
Accessibility and Automation (System Events), for Spaces only. Kuroko uses them to move you to the Space you click, and nothing else.

To change a permission later, open System Settings → Privacy & Security, choose Camera, Accessibility or Automation, and turn Kuroko on or off.

Common questions

My customer can't see my drawings in the screen share.

Share your whole screen (your display), not a single window. Drawings appear over everything on your screen, so a share of just one window leaves them out.

My iPhone doesn't show up.

Connect your iPhone with a cable. Mirroring doesn't use Wi-Fi.
Unlock your iPhone. If it asks whether to trust this computer, tap Trust.
Make sure Kuroko is allowed to use the camera (see Permissions above).
Still nothing? Unplug the cable and plug it back in.

Jumping to a Space doesn't work.

Check that Kuroko has both Accessibility and Automation turned on in System Settings → Privacy & Security. Then try again.

Will my customer see my script, timer or Space names?

No. Kuroko keeps your teleprompter, your timer and your Space names out of screen shares and recordings. Your drawings and your iPhone stay visible, because those are meant for your audience.

Refunds

Apple handles every purchase on the Mac App Store, including refunds. You can ask for one at reportaproblem.apple.com.

Privacy

Kuroko collects nothing, and the app can't connect to the internet. Read the full privacy policy.